Left Hand Thermal ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at www.lefthandthermal.com or contact us for services. By using our website, you agree to the terms of this policy.

1. Information We Collect

We may collect the following types of information when you interact with our website or request services:

• Name, phone number, and email address when you submit a contact or booking form

• Service address and details about your home comfort needs

• Email address if you subscribe to our newsletter

• Usage data such as pages visited, time on site, and browser type, collected automatically through Google Analytics

• Interaction data collected through Facebook Pixel to help us understand how visitors engage with our site

2. How We Use Your Information

We use the information we collect to:

• Schedule and provide HVAC, electrical, and plumbing services

• Respond to your questions and service requests

• Send appointment confirmations, estimates, and follow-up communications

• Send our newsletter to subscribers who have opted in

• Improve our website and understand how visitors use it

• Run relevant advertising through Google and Facebook platforms

3. Online Booking

When you use our online booking form, we collect the information necessary to schedule your service appointment. This information is used solely for the purpose of fulfilling your service request and communicating with you about your appointment.

4. Google Analytics

We use Google Analytics to help us understand website traffic and usage patterns. Google Analytics collects data such as your IP address, browser type, pages visited, and time spent on the site. This information is aggregated and used to improve our website. You can opt out of Google Analytics by using the Google Analytics Opt-Out Browser Add-on available at tools.google.com/dlpage/gaoptout.

5. Facebook Pixel

Our website uses the Facebook Pixel, a tool that allows us to measure the effectiveness of our advertising and understand how visitors interact with our site. The Facebook Pixel may collect data about your activity on our website and associate it with your Facebook profile if you are logged in. You can manage your ad preferences through your Facebook account settings at facebook.com/ads/preferences.

6. Email Newsletter

If you subscribe to our newsletter, we will use your email address to send you updates, tips, and information about our services. You may unsubscribe at any time by clicking the unsubscribe link in any email we send, or by contacting us directly at info@lefthandthermal.com.

7. Cookies

Our website uses cookies and similar tracking technologies to improve your browsing experience and support our analytics and advertising tools. Cookies are small files stored on your device. You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of our website.

8. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• With service providers who assist us in operating our website or conducting our business, subject to confidentiality obligations

• With Google and Meta (Facebook) as part of our analytics and advertising activities, as described above

• When required by law or to protect the rights and safety of Left Hand Thermal, our customers, or others

9. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Your Rights and Choices

You have the right to request access to the personal information we hold about you, request correction of inaccurate information, or request deletion of your information. To exercise any of these rights, please contact us using the information below.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page with a revised effective date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Left Hand Thermal

Phone: 720-526-2185

Email: info@lefthandthermal.com

Longmont, CO

www.lefthandthermal.com

Privacy Policy - the basics